Privacy Policy:
All pictures used from vanilla-fox.blogspot.com must be credited.
Vanilla Fox respects the privacy rights of our customers and we will only track statistics for business purposes.
No private information will be disclosed to unrelated entities unless required by law.
All email addresses in our mailing list is strictly kept confidential.
Exchange Policy:
We're sorry to have sent you a defective* or inaccurate order. Please drop us an email at vanillafox@live.com.sg (Subject: Exchange/Defects) and we'll confirm the exchange details.
*There may be a 0.5”-1” difference in our given measurements. In such cases, the variance may not be considered as a defect.
**Colors of products may differ due to color calibration of individual's computer.
All exchanges have to be done within 14 days after delivery of parcel. The piece must be intact with the original Vanilla Fox label & tag. It must be in brand new condition; not worn or washed.
We will not offer cash refunds unless the exact same piece that is pending for an exchange is Out of Stock.
Vanilla Fox currently does not offer returns due to incorrect sizing & unsuitability.
Please enclose a note with the following details when sending the defected item back to us.
The note should be in the following format:
1)Name:
2)Email address:
3)Mailing address:
4) State Defect (eg, there is a hole in the dress, stain that cannot be removed etc):
5)Account details for refund of postage: Bank Account number & type
The returned parcel is the buyers' responsibility till it arrives at our office. Once the parcel you have sent arrives at our office, our Customer Service Team will send you an email to confirm receipt. We will proceed to send the new parcel out to you.
Do mail the parcel back to our office at the following:
To: Vanilla Fox C/O April & Polly Pte Ltd Office
Attn: Vanilla Fox's Exchange/Defects Department
40C, Hongkong Street
Singapore 059679
Caveat Emptor:
1) An exchange will be done only if the item(s) sent to you is incorrect or defected.
2) All exchanges have to be done within 14 days after delivery of parcel.
3) Vanilla Fox will reimburse normal postage for defected / wrong item(s) sent to customer.
4) You are advised to hand wash all Vanilla Fox apparels without soaking.
5) Receiving an email order will allow reservation of the confirmed item(s) for 1 day. Payment must be made within this time-frame to secure your purchases.
6) Vanilla Fox will not be liable should you purchase our merchandize from a third party.
7) April & Polly Pte Ltd. Will not be held responsible for any lost parcels / damaged mailed out items should you not opt for registered mail.
April & Polly Pte Ltd. Reserves the right to make amendments to any of the above policies.
